Delivery

Covid-19 New Zealand Level 3 Lockdown - Shipping Update

The Government announcement to move Auckland back to Alert Level 3 means that we’re going to be rolling back into our plans we had in place the last time. Our warehouse will be operating at Alert Level 3 under the guidelines to keep our workplace and staff safe. Here is what you need to know…

 

  • Our full warehouse and customer service teams will be at work under the Alert Level 3 Guidelines

  • Marketing, Accounts and all office staff will continue to work at home during Level 3 as they can do their jobs from home (while juggling children like the rest of Auckland). It will also mean a safer work environment for our teams who have to be in the warehouse dispatching your orders and receiving incoming stock etc.

  • Please be patient, as our teams are extremely busy, there is a lot of incoming stock arriving and they will not have the support of office teams when it comes to pick and packing orders or helping move boxes around.

  • Track the progress of your order. As we’ll be busy picking and packing orders, please take the time to check your tracking before getting in touch with us. You can log in to your account and click on “my orders”. Here you will see the progress of your order, and tracking details once your order has been dispatched.

  • Please be patient with us and allow for longer delivery times (it may not be as super-speedy as you’re used to as our team is busy, as well as the courier network. 

 

Stay Safe, be kind. We’ll update any changes, following future announcements from the Government. You'll find the latest updates from us on our social pages - links in the footer.

The Woolbabe Team xx

 

Shipping

We currently ship to New Zealand and Australia. Shipping rates are live on our website and calculated at check out, before payment.  We ship from our Auckland warehouse several times per day. All our products are in stock and ready to dispatch.

 

Shipping to New Zealand - NZD $5 flat rate within New Zealand

Shipping to Australia - AUD $10 flat rate within Australia

Shipping to the UK and USA - Shipping is based on the weight of your item/s and starts from NZD $25. This will be converted into your transactional currency at checkout.

 

 

Shipping Provider & Tracking

New Zealand orders are dispatched through New Zealand post and you can track your parcel here.  Orders within New Zealand usually take 1-3 business days.

Australian orders are dispatched through Toll Priority and you can track your parcel here. Orders shipped to Australian cities, usually take 3-5 business days and to rural locations up to 7 days.

UK and US orders are dispatched through New Zealand post and you can track your parcel here.

 

 

Sales Tax and Customs Duties

All prices shown include local taxes and duties as applicable.